FREE CO2-NEUTRAL SHIPPING IN ALL EUROPEAN COUNTRIES

FAQ

Our products

We only use organic ingredients: no sulfates, parabens, allergens, dyes or any other harsh chemicals. Full ingredients list see here details.

YES! We want to make an impact by providing good oral care and eliminating the use of plastics. More than 70% of people brush with fluoride. That is why we have also developed a fluoride variant. Something for everyone.

A standard refill package contains 125 Brush Mints, enough for two months of brushing, twice a day.

Approximately 170 Brush Mints.

It is straightforward! First of all, store them somewhere air-tight, like in our bottle. When you need them: 

Crush the Brush Mints between your teeth

Brush with a wet toothbrush

Smyle!

Repeat twice a day!

No. We are passionately against animal testing.

NO, our Mints are not safe for pets! They contain xylitol, and xylitol is good for our teeth but extremely toxic to dogs. Please keep our Brush Mints away from our pet companions.

Most people use one Mint at a time. However, there might be some that want to use more Mints when brushing their teeth. That is entirely safe to do. No problem

From Bamboo! Bamboo is the fastest growing plant in the world, and it naturally regrows after harvesting without the use of harsh chemicals or pesticides. It contains natural antibacterial, antifungal, and odour resistant properties, so bamboo is hygienic and biodegradable!

What about the pandas? We use Moso bamboo which grows up to 28 meters high, so the leaves are out of a panda’s reach. We love pandas! The bristles are BPA free, made from nylon 6. We try to replace the hairs with natural alternatives, but this is the best we can get so far.

On average, people that brush twice a day will use 1 toothpaste tube each month. With Smyle you will save 1 plastic tube from going to garbage ovens, landfills or oceans each month.

They are a real Dutch product, developed, designed, produced and packaged in The Netherlands.

Nothing to worry about. We added Vitamine C to our Brush Mints and this can - after a while in open air - cause some yellow stains. Our Brush Mints remain perfectly safe and secure though.

Yes, all national, EU and international regulations are followed. In addition, our Brush Mints are produced following GMP and ISO 22000 Certification criteria.

Brush Mints provide excellent dental care, just like the top of toothpaste companies provides. That is where the similarities end.
We do NOT use plastic tubes, micro-plastics, chemicals and allergens.

The Mints might get softer, as they take on moisture from the air. This has further no effect, although when you leave everything constantly open, the shelf life will be less just like with regular toothpaste. Thus you better store them air-tight, preferably in our Smyle bottle. 

Dental tabs exist for some years now. But hardly anybody knows them. That is because most of them taste terrible, and they are costly and hard to find.
Our Brush Mints taste very good and offer excellent dental care for a sharp price.

You can buy them until now only via wesmyle.com. We will start experimenting with consumer sales via package-free retail shops as well. When we expand further in other sales channels, we will let you know.

Yes, they are. All ingredients are natural and completely harmless. However, we do not advise to provide Brush Mints to children under the age of 6. That is because children of that age or older have learned to handle small harder candy. Our Brush Mints disintegrate in contact with fluids.
Do you want to provide your children under six our Brush Mints, be sure to crush them upfront and then give them to your children as a powder.

Yes, all ingredients are natural, so everybody can safely swallow the foam of the Brush Mint. This also applies for children, there is no harm for them as well.

You only need to use 2 Brush Mints a day. So taking them with you on a trip is extremely travel-friendly.

Our service, shipping, return and refund policies

You can reach us via hello@wesmyle.com and via the chat on the site.

We are open 24/7. We will try to answer your questions within a day or less.

All orders ordered before 17.00 hrs, are shipped the day after in The Netherlands. After 17.00, you will get it home the day after the next day. For orders outside of The Netherlands within Europe, it might take longer, between 5-15 business days, also in light of the current turbulent times.

All shipments within Europe are free, except for small toothbrush orders. If you buy one to three toothbrushes, you will get charged €1.99 for shipping. In case you order four or more toothbrushes, or you order a toothbrush in combination with Brush Mints, you will get the shipping for free.

We hope you love our Smyle Brush Mints. However, if you are not happy, please mail us on hello@wesmyle.com within 14 days of receiving your Mints (or first subscription order), so we can help you out. 

Any refills or subscription shipments ordered after your first order are not eligible for a return, refund or cancellation after they are charged. Smyle bamboo toothbrushes are anyway not eligible for return. 

We are happy to accept returns on unopened Smyle Brush Mints within 14 days of postal delivery. Opened Brush Mint packages are not accepted. Please email at hello@wesmyle.com with the subject RETURN so we can help you out.

Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We will only accept new products. 

Return shipping is at the expense of the customer. The customer is free to choose whatever method of shipping is most economical. We only ask the name and order number to be included in the package. 

We will not provide a refund for a request that is received by Smyle more than 14 days after the date of original shipment. We also do not offer a refund for returned Products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Bulk orders or orders over €100 are ineligible for return but subject to additional evaluation by the Smyle Team.

Not to worry, we will take care of it. Just mail us on hello@wesmyle.com, and we will contact you and help out. 

We only use mail delivered by the postman, which fits in your mailbox. You do not need to stay at home to receive your Brush Mints.
We do NOT use parcel shipping, as it is less sustainable, and it brings the hassle of staying home to accept the parcel.

Sorry, at this moment we do not support it. 

We ship within Europe.

You can update your address at any time through your account page. If your order shipped to an old address, contact us, and we will help you out. Email us at hello@wesmyle.com so we can do our best to help you out! Always be sure to keep your shipping information up to date in your account page.

International orders may incur customs and/or import taxes upon delivery of the product.
Mind you; this is separate from the amount you pay on our site for the product.
Please note, Smyle does not have any control over these charges and consequently cannot estimate the amount.
Custom policies vary wildly, so please contact your local customs office for further details.

Our fulfilment starts as soon as your payment is accepted and confirmed. As there is a tiny window of time afterwards, it could be we may not be able to “catch” your order before it’s packed or shipped.
Unfortunately, this means no changes can be made to an order once it’s placed.
However, there may be just enough time to cancel your order entirely.
Please mail us at hello@wesmyle.com as soon as possible with the subject “CANCEL”, along with your full name and order number, and we will get to it immediately!

Unfortunately, we do not offer this service yet.

Now, this may seem counter-intuitive, but delivery by post is more sustainable than buying at your local store. 

When we started Smyle, one of the first things we thought about was shipping. Because here’s the thing: we have a product that is good for the environment and will help to reduce waste, but it can not do any good if we cannot get it to you! And, of course, getting anything anywhere requires energy and fuel.

In order to understand how our shipping was going to affect the environment, we did a little digging. According to this MIT study, in general, online shopping is more sustainable than buying from a brick and mortar store as long as is not rushed. Let us explain why that is and what we do to keep our carbon footprint under control. 

First of all, a brick and mortar store (aka, a physical store you can walk into with your body) does not have the luxury of knowing how much of any item it is actually going to sell. As a result, the store has to stay fully stocked, and that is accomplished by shipping items to nearby warehouses and then to the stores, usually by freight truck. Sometimes goods need to be moved from location to location depending on sales and sales projections. On the flip side, an online retailer (hi, there you have us!) freights only to one warehouse where it stays until it is actually ordered, cutting down on unnecessary travel and multiple facility energy overheads. 

Another factor to consider is the movement of the consumer (you!). In order to shop in a store, you need to get in your car and drive to that store. Of course, this is less of a factor if you live in a city and take public transportation or a bike, but we are generally speaking here. You driving to the store to pick up that tube has a carbon cost. With many people collectively driving their cars to individual stores, that carbon footprint adds up fast. 

There is also the issue of packaging. The carbon footprint of the shipping packaging needs to be more robust than when you are buying something in a store. To mitigate that, we use recyclable cardboard packaging — every piece of a Smyle package is 100% recyclable or compostable. We also make sure it is appropriately sized and lightweight while durable enough to protect our glass bottles: no plastic bubble wrap, no plastic tape, no unnecessary void fill is used for that. 

Finally, we want to talk about rush shipping —because this is where online shopping loses its advantage. With 2-day shipping options on the rise, the environmental impact of online shopping is going up and up. Because of this, we do not offer rush shipping. There is a good chance a postal worker is going to come by your mailbox every single business day, whether you have mail or not. This person is using an existing postal route that is followed no matter what. By using existing mail box postal services, your Brush Mints essentially hitch a ride along this slow and predetermined system (a la the “public transit” of delivery). This significantly cuts down the carbon footprint of your delivery, similar as to when you take a bus instead of a car. 

In contrast, when you select parcel delivery, a special trip is made to your house for your order which leads to a way higher carbon footprint. 

Subscription

With a subscription, you will get your Smyle products automatically send to your home every 4 months. You will never run out! 

With the first order you will get two refill packages and one glass storage bottle. One refill package has enough Bush Mints to last for two months two times a day brushing.

For every delivery following, you will  get the two refill packages.

Yes, you can pause or stop your subscription at any time. Just go to the “my account” page and make these changes.

It is easy, you never run out of your toothpaste and you will get a discount of 25%. 

You do not have to pay any shipping costs.

And, you get a free glass storage bottle.

None. The delivery is free. Costless shipping. You pay nada. 

on hello@wesmyle.com within 14 days of receiving your Smyle Brush Mints of your first subscription order so that we can help. 

Any subscription shipments after your first order are not eligible for a return, refund or cancellation after they have been charged. Smyle bamboo toothbrushes are not eligible for return. 

We are happy to accept returns on both new and newly opened Smyle Brush Mints within 14 days of postal delivery. Please email at hello@wesmyle.com with the subject RETURN so we can help you out.

Unfortunately, we are unable to refund your original shipping charges, and we do not offer exchanges on any of our products. We will only accept new and lightly used products. We reserve ourselves the right to judge whether a returned product is slightly used.

Return shipping is at the expense of the customer in the event your products are returned to us. The customer is free to choose whatever method of shipping is most economical, we just ask that the name and order number be included in the package to prevent delays. 

We will not provide a refund for a request that is received by Smyle more than 14 days after the date of original shipment. We also do not provide a refund for returned products that are damaged due to misuse, lack of care, mishandling, accident, abuse or other abnormal use.

Yes of course,  you can buy refill packages with 125 pieces of Brush Mints.

Normally you cannot. But if you really like them, please mail us at hello@wesmyle.com and we will see what we can do.

Let us compare. Other natural toothpaste in a 75 ml plastic tube that last one month with twice a day brushing – are often priced €7.50 or more. 

Our subscription costs €23.96 every four months. 

So you pay €5.99 a month for excellent dental care, that never runs out,  saves one plastic tube every month from ending up in our landfills or oceans with free home delivery and a cool free glass storage bottle.

This simply is not true. In the EU, an estimated 42% of plastic packaging waste was recycled in 2017. So this means that 60% is not recycled. All these plastic tubes end up in landfills, oceans or get burned, causing CO2 emissions.

BUT THIS DOES NOT EVEN APPLY TO PLASTIC TOOTHPASTE TUBES. 

Most conventional toothpaste tubes are made from sheets of plastic laminate sandwiched around a thin layer of aluminum. The mix of different plastics and metal makes them impossible to recycle. So recycling is not happening. They either get burned or, most likely, end up in landfills and in our oceans.

Outside the European Union, the situation is even worse.

No problem, you can also go for the single refill packages. And if you want us to, we will remind you on time when to reorder if you leave your email address.

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